Our Returns Policy
We’ve got you covered with easy, no-stress returns.
OUR RETURN AND REFUND POLICY
At CLEANR, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a flexible return policy based on the time since delivery. All returns must meet the conditions outlined below.
General Return Conditions
To be eligible for a return, the product must be:
Unused and in its original condition
Returned with all original items included in the shipment (e.g., components, accessories, manuals)
Accompanied by a valid proof of purchase and the original packing slip
Returns that do not meet these requirements may not be accepted.
Return Windows and Terms
Within 14 Days of Delivery
• Return Eligibility: Unused products
• Shipping Fees: Covered by CLEANR (a prepaid label will be shipped to
customer)
• Customer Responsibility: Include all items, proof of purchase, and
packing slip
15 to 30 Days from Delivery
• Return Eligibility: Unused products
• Shipping Fees: Responsibility of the customer
• Customer Responsibility: Include all items, proof of purchase, and
packing slip
31 to 60 Days from Delivery
• Return Eligibility: Unused products
• Shipping Fees: Responsibility of the customer
• Restocking Fee: 15% of the original product price will be deducted from
the refund• Customer Responsibility: Include all items, proof of purchase, and
packing slip
Additional Terms
• Non-Returnable Items: Products that have been used, damaged
through improper use, or returned without required documentation
may not be accepted and may be returned to the sender at their
expense.
• Refund Method: Approved refunds will be issued to the original method
of payment within 5–10 business days after receipt and inspection of
the returned product.
• Return Initiation: To initiate a return, please contact CLEANR Customer
Support at support@cleanr.life or submit the form below to request
a return authorization and, if applicable, receive your return shipping
label.